At PREMIUMM CARE CIC, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or engaging with our services, you agree to the terms outlined in this policy.
Who We Are
PREMIUMM CARE CIC
347 Caspian Way,
Purfleet-on-Thames,
Thurrock, Essex,
RM19 1LB
We provide domiciliary care, live-in care, respite care, elderly care, and specialist care services. For the purposes of data protection, PREMIUMM CARE CIC is the data controller.
The Information We Collect
We may collect and process the following types of personal data:
– Personal Identification Data: Name, address, email, phone number.
– Health Information: Details related to the health and care needs of individuals under our services.
– Financial Data: Payment details for services provided.
– Technical Data: IP address, browser type, and other details automatically collected when using our website.
– Communications Data: Records of communication between you and PREMIUMM CARE CIC, including email, phone, and website inquiries.
How We Use Your Data
We process your personal data for the following purposes:
– To provide care services: This includes tailoring services to meet the needs of individuals.
– To communicate with you: We use your contact details to respond to inquiries and keep you updated about services.
– For contractual purposes: To process payments and manage service agreements.
– For legal obligations: Compliance with UK law, such as safeguarding regulations and data protection laws.
– Marketing: With your consent, we may send updates about our services.
Legal Basis for Processing
We process your personal data based on one or more of the following legal bases:
– Consent: Where you have explicitly agreed to receive communications from us.
– Contractual necessity: To fulfil service agreements and manage relationships with clients.
– Legal obligations: To comply with regulatory requirements related to the care sector.
– Legitimate interests: Where necessary for the operation of our business.
How We Share Your Data
We will only share your personal data with third parties under the following circumstances:
– Care professionals and healthcare providers: To ensure appropriate and quality care is provided.
– Service providers: Who perform functions on our behalf (e.g., IT support, payment processors), with contractual obligations ensuring data security.
– Legal or regulatory authorities: Where required by law or to protect our legal rights.
We will not sell your personal data to third parties.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by law. Health and care records will be retained in accordance with the statutory requirements for healthcare providers.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
– Access: You have the right to request access to your personal data.
– Rectification: You can request that inaccurate data be corrected.
– Erasure: You can request the deletion of your personal data, subject to certain conditions.
– Objection: You can object to the processing of your data in certain circumstances.
– Portability: You have the right to request your data in a structured format for transfer.
To exercise your rights, please contact us at Premiummcarecic@gmail.com
Security of Your Data
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. However, please note that no data transmission over the internet is completely secure.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, so please review it periodically.
Contact Us
For any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: Premiummcarecic@gmail.com
Phone: 07403656958
Address: 347 Caspian Way, Purfleet-on-Thames, Thurrock, Essex, RM19 1LB